In many cases, yes. Repair availability depends on the product's age, condition and the availability of replacement parts. We'll assess the unit and advise you of the available options.

No. We only service products manufactured by Webtec.

We recommend that testers and flowmeters are calibrated every 12 months.

Complete our Return Request Form to request a returns number. Once your request has been processed, you'll receive an email with instructions on how and where to return your unit.

You can request a returns number by completing our Return Request Form.

No. As well as Webtec in Cambridgeshire (UK), Webtec has service centres in Milwaukee (USA) and Leverkusen (Germany). We also have authorised distributor service centres in Australia, Chile and India. Please contact us for further information.

Your serial number can be found on the product identification plate. It is also shown on your original sales invoice and any flow calibration certificates supplied with the unit.

Please contact Webtec and provide as much information as possible, such as the model number, approximate purchase date or any previous order details. We'll do our best to identify your unit.

Service times vary depending on the work required. As a guide, you should allow around two weeks from the time your unit leaves you until it is returned.

Unfortunately, we do not currently offer a fast-track or express service.

Service costs vary depending on the product and the work required. Please contact us for a quotation.

Yes. A flow calibration certificate is included with all applicable calibration services.

Yes. Please contact us and we'll be happy to provide a copy where available.

All Webtec service and repair work is covered by a three-month warranty.

DHT, DHM and RFIK models are supplied with a five-year warranty. All other products are covered by a one-year warranty, subject to our warranty terms and conditions.

Yes. We supply selected spare parts, including safety burst discs, load valve knobs, handles and control knobs. Please contact us with your requirements.

We only sell safety burst discs. The repair of the tester requires specilised knowledge and equipment to ensure the users safety for this reason we don't sell spares parts.

Please contact us with your enquiry and provide as much information as possible. We'll be happy to help.