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Wednesday 11 August 2021

Sales Co-Ordinator Apprentice

The Sales Coordinator Apprentice role is to support a highly effective sales team. You will learn how the manufacturing industry works, understand supply & demand & how this effects our business & in turn our customers. We will support your journey with learning opportunities to complete your apprenticeship & progress your career.

Purpose of Role:

The successful applicant will be a valuable addition to the UK/ROW sales team and learn to work as part of the team, as well as using your own initiative to work independently. There will be opportunities to learn how other departments function and be involved with projects outside of the sales department.

In summary with close mentoring, support and training, learn how to:

  • Quote customers and answer their questions
  • Place orders and progress them keeping customers up to date
  • Manage emails in the sales and your own personal email inbox
  • Communicate effectively with internal and external customers
  • Keep the system updated with new or amended information
  • Carry out tasks to assist the senior sales coordinator
  • Attend meetings where required and take responsibility for your actions
  • Join one of the intercompany improvement groups and actively contribute to the group’s objective
  • Lead on your own project
  • Understand our ISO9001 quality system and how that impacts on your role at Webtec
  • Spend time working in other departments to broaden your skills and knowledge of what Webtec does.

Key Responsibilities:

CUSTOMER SERVICE – EXTERNAL:

  • Responding to customer enquiries (made via phone or email) - communicating with the sales team or Engineering where appropriate, sourcing information from our CRM (Customer Relationship Management) system or passing messages on
  • Providing quotes for customers - based on customer requirements, and from information provided by the sales or engineering teams
  • Sending order acknowledgements and keeping customers updated regarding order progress
  • Support the management of customer cases

CUSTOMER SERVICE - INTERNAL:

  • Communicate with production to progress customers’ orders
  • Work with various departments to ensure customer cases are managed to external customers’ expectations
  • Assisting with planned marketing or promotion events when required, attending marketing meetings and offering feedback when invited
  • Join one of the intercompany improvement groups and actively contribute to the group’s objective

SALES ADMINISTRATION:

  • Data entry - entering new quotes and orders on the ERP (Enterprise Resource Planning) database system, processing sales orders etc.
  • Documentation checking - ensure all documentation is clearly defined and responding to queries raised customers and finance/shipping prior to order acknowledgment.
  • Supporting the management of customer cases (warranties, returns or complaints) externally – understanding customer expectations and liaising with departments involved in providing resolutions
  • Check Marketing Automation (AI) website regularly and reassign leads to sales engineers or contact directly

Improvement Projects

  • Participating in sales and marketing projects, including carrying out specific tasks that may be assigned by the manager as and when required
  • Project management – identifying and leading improvement projects as and when required

For more information and how to apply visit:
https://www.findapprenticeship.service.gov.uk/apprenticeship/-636506

 

Posted by Webtec

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