Box up the item/s safely and securely and mark the return number clearly on the outside of the package and on any paperwork. Send to your local authorised service department see our contact page.

You can request a returns number here

The serial number is on the ID plate on the unit, it's also the original invoice from purchase and flow calibration certificates

Contact Webtec with as much information as you have

This varies depending on the level of service, but you should allow 2 weeks from when the unit leaves you to when it arrives back.

Unfortunately we don't offer this service

This depends on the unit you have and what's required, use the Fault Finding Tree

The flow calibration certificate is not compulsory

Copies of certificates are available, please contact us.

It is very unusual that we can't repair your unit, if this happens you might be offered a trade in

We don't mind if you prefer to use your supplier or deal with us directly.

We only service Webtec test equipment, we can't service non-Webtec units

We have Webtec service centres in Cambridgeshire UK, Milwaukee USA and Leverkusen Germany, in addition to this we have authorised distributors with service centres in Australia and Chile.

We recommend testers and flowmeters are calibrated every 4000 hours or 12 months, whichever is sooner

All Webtec repairs come with a 3 month warranty as standard

Use the Fault Finding Tree or contact Webtec with as much information as you have at service@webtec.com

We only sell safety burst discs. The repair of the tester requires specilised knowledge and equipment to ensure the users safety for this reason we don't sell spares parts.

Please email service@webtec.com with your question